How do our clients manage their applications?
CCComplete offers many options that allow our clients to monitor and control
Depending on needs, our clients have the option to sit back and just let their
application run. Or, they can work with us to define tools allowing them
real-time access to monitor their application and/or modify run-time parameters
allowing them to change the operation of their application on the very next call.
CCComplete provides a suite of "standard" reports to its clients. These reports
are available on the web and provide call count information in near real-time
(within 5 to 10 minutes of the completion of a call). If you have multiple inbound
phone numbers (DNIS), then each of the reports can further be broken down by
inbound number to perhaps see how advertisement on each number is being received.
The suite of standard reports include:
- Call count by date span, hour or half-hour, DNIS:
This report shows the time of day you are receiving calls. You select the
starting/ending dates and, if you have multiple inbound phone numbers, you select
to view calls for all inbound numbers or select an individual number.
This type of report is quite useful if you are advertising on TV or radio. Since
the call information for the report is updated within minutes of the calls being
received, you can almost immediately see how well-received your advertisement was
and possibly make decisions on further advertisements. You have the option of
viewing your call counts by hour or by half-hour.
- Call count by week, hour or half-hour, DNIS:
This report provides a quick snapshot of a weeks worth of data on one page. You
select a date within the week you're interested in and the report displays a count
of all calls by hour (or half-hour) for each day of that week.
- Call count by state, data span, DNIS:
This report shows where your callers are calling from. You select a range of dates
to view and the report will show you how many calls you received from each state or
province during that date span.
- Call distribution by DNIS, date span:
If you have multiple inbound numbers, then this report is supplied and provides a
quick summary of the number of calls received on each inbound number. The report
lets you quickly analyze the performance of each number to perhaps see how one form
of advertising works better than another. Included in the report is the count of all
calls received and the percentage of calls received on each inbound number.
Custom reporting is also available to all clients. Through the use of custom
reporting you get to decide...
- the information in the report.
Any event within a call can be logged and therefore reported to you. So, not only
can you get the number of calls received, but also a count for all the different
things the caller can do within a call. For example: say you are running a
locator-type application. You can receive a report that states how many times callers
heard information (e.g., name, address, etc.) regarding a particular location, that
could mean to you which locations are more likely to be visited by your customers than
others, or where your advertising dollars are generating the most activity.
- the report format.
Our engineers will work with you to design the format of the reports that works best for
you. These reports can, for example, be straight text, formatted as comma-separated-values
(CSV) to allow easy import into most databases, or delivered as an Excel document with
multiple sheets and formats.
- how the report is delivered.
You decide whether you want to view your custom reports via the web or have them delivered
by email, fax, ftp, or even summary information delivered via telephone or text pager.
- when the report is delivered.
You can also select the frequency at which reports are delivered. We have clients
receiving reports monthly, weekly, daily, and even in real-time as each call
CCComplete can give you total control over how your application runs. You work with our
engineers to come up with operating parameters needed by you to make your application
work best. Through a combination of web pages, import programs, and/or recording
applications, you can be provided with tools to, in real-time, change the operating
parameters of your application. Just a few of examples of what can be done include...
- install new voice recordings.
As events occur (e.g., holidays, sales, etc.) you may need to relate different information
to your customers. You can be supplied with voice recording applications to re-record
voice prompts or import programs that will detect new/modified voice recordings sent from
you and automatically install these prompts, making them available to your next customer.
- add/remove/modify prompts.
Web pages can be supplied that allow you to add, remove, or change the questions you ask
your customer. You set the parameters for each question (e.g., minimum/maximum input
values , types of questions, etc.), record your prompts, and turn the new application on
- meaning your next customer will hear your new call flow.
- change operating parameters.
You can be supplied with web pages that allow you to change the operating environment for
your application. For example: tomorrow is a holiday and you want to change the hours of
operation. Via a web page you can update your hours of operation and maybe even a phone
number to transfer callers to or decide to have callers leave a voice mail. This type of
control can all be made available to you via a web page.
From the information above you will see that it is CCComplete's intent to keep
you in control of your application. Please feel free to spend some time with
us to discuss the requirements for your application. We can provide you with all the
reporting information you need in the time-frame you need it and the tools that allow you
to modify your application to benefit both you and your customers.